bb88 Privacy Policy — Your Data, Your Rights, Our Commitment

This Privacy Policy applies to bb88, accessible at https://bb88.lol, Pakistan's premier online casino and sports betting platform. In this document, "bb88", "we", "us", and "our" refer to the bb88 platform and its operating entity. "You" and "your" refer to any individual who accesses or uses the bb88 Platform, whether as a registered Player or a visitor.

bb88 is the data controller in respect of all personal information collected from Pakistani players and visitors through the Platform. As data controller, bb88 determines the purposes and means of processing your personal data and is responsible for ensuring that data is handled in accordance with the commitments set out in this Privacy Policy.

For any privacy-related queries, you can contact our dedicated Data Privacy team at: [email protected] (plain text — not a link). Our team responds to privacy inquiries within 5 business days.

bb88 collects personal data through several channels: directly from you when you register or use the Platform, automatically as you interact with our site, and from third-party partners (such as payment processors) where necessary. The categories of data we collect are described below.

bb88 uses the personal data we collect for the following specific purposes:

• Account Registration and Management: To create and maintain your bb88 account, verify your identity, and administer your PKR balance and transaction history.
• Payment Processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, and other supported payment methods. Financial data is shared only with payment processors strictly as needed to complete transactions.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years and to confirm the accuracy of the identity information you have provided, as required for responsible gambling compliance.
• Service Delivery: To operate the casino Platform, deliver games, process bets, calculate winnings, and apply bonus credits to your account.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support interactions.
• Security and Fraud Prevention: To detect and prevent unauthorised account access, money laundering, bonus abuse, and other fraudulent or prohibited activity.
• Responsible Gaming: To monitor player activity for signs of problematic gambling behaviour and to administer responsible gaming tools such as deposit limits and self-exclusion requests.
• Marketing Communications: To send promotional emails, SMS messages, or WhatsApp notifications about bonuses, new games, and HBL Pakistan Super League promotions — but only where you have given explicit consent. You may withdraw consent at any time.
• Analytics and Improvement: To analyse aggregated, anonymised usage data to improve Platform performance, game selection, and user experience for Pakistani players.
• Legal Compliance: To meet our obligations under applicable financial regulations, anti-money laundering requirements, and law enforcement requests where required by law.

bb88 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform our contract with you — including operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML identity verification obligations and financial record-keeping requirements.
• Legitimate Interests: Processing that serves bb88's genuine business interests — such as fraud prevention, platform security, and aggregate analytics — where those interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided specific, informed, and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

bb88 does not sell or rent your personal data. We share data only in the following limited circumstances and only to the extent strictly necessary:

• Payment Service Providers: Financial data is shared with Easypaisa, JazzCash, HBL, UBL, and other payment processors solely to execute your deposit and withdrawal transactions.
• Identity Verification Partners: Identity data may be shared with KYC verification service providers to confirm your age and identity as part of our responsible gaming compliance obligations.
• Game Providers: Your gameplay activity data is shared with third-party game providers (such as slot and live dealer game studios) to the extent necessary to deliver their games on the bb88 Platform.
• Regulatory and Law Enforcement Authorities: bb88 will disclose personal data to competent authorities in Pakistan when required to do so by law, court order, or regulatory directive. We will notify affected Players where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bb88's business, personal data held by bb88 may be transferred as part of that transaction. Affected Players will be notified of any such transfer and any changes to data processing terms in advance.

bb88 uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform and improve your experience. Cookies are small text files stored on your device when you visit bb88.

The types of cookies bb88 uses are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the Platform.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your experience.
• Analytics Cookies: Collect anonymised data about how Pakistani players use bb88 — which pages are visited most, where users drop off — to help us improve the Platform. Data collected is aggregated and not linked to individual identities.
• Marketing Cookies: Used only with your consent to deliver personalised promotional content related to bb88 games and offers. You may opt out at any time via the cookie preferences panel.

You can manage your cookie preferences at any time by accessing the Cookie Settings option in the footer of the bb88 website. Please note that disabling functional or analytics cookies may affect some features of your experience but will not prevent you from using the core Platform.

bb88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any minimum retention periods required by applicable law. The general retention schedules we apply are:

• Account and Identity Data: Retained for the lifetime of your account and for a minimum of five (5) years after account closure, to comply with financial record-keeping and anti-money laundering obligations.
• Financial Transaction Records: PKR transaction histories, including deposit and withdrawal records, are retained for a minimum of seven (7) years from the date of the transaction.
• Gameplay Records: Detailed game-level data is typically retained for two (2) years. Aggregated summary data may be retained indefinitely in anonymised form.
• Support Communications: Chat and email support records are retained for up to three (3) years from the date of the last interaction.
• Marketing Consent Records: Records of your consent to receive marketing are retained for as long as you remain a registered bb88 member and for two (2) years after account closure.

Upon the expiry of the applicable retention period, bb88 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

bb88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bb88 servers.
• AES-256 encryption for sensitive data at rest, including CNIC details and financial account numbers.
• Two-factor authentication (2FA) available for all Player accounts and mandatory for administrative access to data systems.
• Role-based access controls ensuring that bb88 staff can only access personal data that is strictly necessary for their job function.
• Regular third-party penetration testing and security audits of our systems and infrastructure.
• Intrusion detection systems and 24/7 monitoring of our network for suspicious activity.
• Regular staff training on data protection obligations and security best practices.

As a Pakistani player using bb88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You may request a copy of all personal data bb88 holds about you. We will provide this within 30 days of a valid request.
• Right to Rectification: You may ask bb88 to correct any inaccurate personal data we hold about you. You can update many details directly from your account profile page.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations as described in Section 7.
• Right to Restrict Processing: You may request that bb88 temporarily restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: You may request a copy of data you have provided to bb88 in a structured, machine-readable format (such as JSON or CSV).
• Right to Object: You may object to processing of your personal data where bb88 relies on legitimate interests as its legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time with immediate effect on future processing.

bb88 will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights in standard cases.

bb88 is strictly an adult gambling platform intended for persons aged 18 and above only. bb88 does not knowingly collect personal data from individuals under the age of 18.

If bb88 becomes aware — whether through age verification processes, parental notification, or any other means — that personal data has been collected from a person under 18, that data will be immediately deleted and the associated account closed. Deposited funds will be returned to the original payment method after identity is confirmed.

The bb88 Platform may contain references to payment providers, game studios, and other third-party services. This Privacy Policy applies only to data processed by bb88 itself. When you interact with third-party services — such as completing a payment on Easypaisa's or JazzCash's own platform — their own privacy policies will govern how your data is handled on their systems.

bb88 is not responsible for the privacy practices of third-party providers and encourages you to review their privacy policies before submitting personal data to them directly.

bb88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes — those that significantly affect how we use your personal data or your rights — will be communicated to registered Players via email at least fourteen (14) days before taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed. Your continued use of the bb88 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please get in touch with our team:

• Email: [email protected] — for privacy requests, please include "Privacy Request" in the subject line
• Live Chat: Available 24/7 on the bb88 Platform
• WhatsApp & Telegram: Accessible via your bb88 account dashboard
• Response Target: All privacy-specific requests addressed within 5 business days; data rights requests within 30 calendar days

This Privacy Policy is effective as of 1 January 2026 and replaces all prior versions. For related information, please also refer to our Terms & Conditions and Responsible Gaming pages.